Policies
Policies
Policies & FAQ
We want your experience with us to be smooth, simple, and stress-free! Read through our Policies & FAQ section to find answers to commonly asked questions, details about cancellations, memberships, age requirements, what to bring, and more. It’s everything you need to know before your visit—all in one place.
FAQ’s
-
Most of our services are walk-in friendly! However, depending on the time of day and your schedule, you may find that booking an appointment ensures the best experience for you.
Don’t forget that you can book online!
-
Just bring yourself—we’ve got the rest covered! We provide towels, robes, and essential amenities. Depending on your service, you might want additional products or upgrades, and we’ve got everything you need available for purchase. If you’re unsure, just ask—we’re happy to help!
-
State law requires guests to be 18 or older to use tanning services. However, teens ages 14 and up are welcome to enjoy our infrared workouts and spa services.
-
Red light therapy uses low-wavelength red light to help reduce inflammation, improve skin tone, and support recovery. It’s non-invasive, relaxing, and safe for all skin types. Take a look at our blog(s) to learn more about the benefits of red light therapy.
-
Absolutely! Many of our members stack services for a full-body wellness boost. Ask about the best order and timing for optimal results.
General Policies
-
Member may use all of the equipment available according to the membership type purchased. By signing this agreement, member agrees to abide by Sun Fusion rules and regulations now in effect or to become effective at any future date. All rules, regulations, and services are subject to change without notice. These rules include proper use of equipment, proper conduct in the facility, adherence to appointment policies, and payment terms.
Memberships are non-refundable. Sun Fusion is not responsible for lost or stolen goods. A photo ID must be presented upon entry when requested by staff. All personal items are the sole responsibility of the member. Abuse and improper use of equipment will not be tolerated, and any violation of Sun Fusion rules may result in membership termination.
-
Member expressly agrees that all use of the Sun Fusion facilities and equipment shall be at the member’s sole risk. Sun Fusion shall not be liable to member, and member shall hold harmless Sun Fusion from and against any and all claims, suits, or demands; including, but not limited to those for bodily injury, illness, disease, or death sustained by member and/or its guest or property loss or damage of member and/or its guest, arising out of or in any way connected with the services provided by Sun Fusion, regardless of whether or not any such claim, suit, or demand shall arise in whole or in part from the sole or concurrent negligence, omission, or fault of any member of Sun Fusion, or strict liability or product liability. Sun Fusion shall not be responsible or liable to member and/or its guest for articles lost or stolen in the spa or for loss or damage to any other guest.
-
By entering this agreement, you agree to pay Sun Fusion the membership price via Electronic Funds Transfer (EFT) auto-pay installments drafted from the provided checking account or credit card account, each month, beginning on the date outlined below in this agreement for a minimum number of months also outlined in the EFT payment section at the bottom of this agreement. Beyond the initial term listed below, an automatic renewal will begin and continue perpetually on a month to month basis unless canceled by the member.
-
A default occurs when any payment due under this agreement is more than 10 days late. Should any monthly payment become more than 10 days past due, you will be charged a late fee of $25. You will be charged a $35 fee for any EFT payment returned or declined.
-
After the initial membership period, listed in the EFT payment section below, the monthly EFT dues will automatically continue to be drafted on a month to month basis without further approval outside of this agreement and acknowledgement. The payments and services will continue to auto-renew each month unless a cancellation is initiated by the member in writing.
-
OPTION 1: Cancellation of Automatic Renewal (initial terms fulfilled)
A member may cancel their obligations to the automatic renewal agreement once the initial terms have been successfully met. A 30-day written notice is required to cancel. During the 30-day notice period, any recurring monthly payments scheduled within that period will still be due as scheduled or can be paid in full at time of cancellation request. Any outstanding balances will be due in full at the time of cancellation request. Member will still have access to all services during the notice period if payments are current. Services will be terminated at the end of the month covered by the final dues payment.
OPTION 2: Immediate cancellation (Initial terms not fulfilled)
Should a member need to cancel with no 30-day notice, immediate cancellation may be requested and processed with a one-time $99 cancellation fee due at time of request. Any outstanding balances must be paid at time of cancellation. All services, access, member benefits, and discounts will be forfeited and terminated at time of immediate cancellation. Any sessions not used within a ‘session based membership’ will be voided and no refunds given towards unused sessions.
UV Tanning Policies
-
Failure to use eye protection may result in permanent damage to the eyes. Federal/State/Provincial indoor tanning regulations require the use of approved eyewear.
Overexposure to ultraviolet light causes burns.
UV therapy sessions should only be once every 24 hour period.
Repeated exposure may result in premature aging of the skin, cancer and other conditions.
Abnormal skin sensitivity or burns may be caused by reactions of UV light to certain: foods, cosmetics, medications, including but not limited to tranquilizers, diuretics, antibiotics, high blood pressure medicines, or birth control.
Any person taking a prescription or over the counter medication should consult a physician before tanning.
Pregnant women should consult a physician before using a tanning device.
A person with skin that burns easily and never tans should avoid indoor tanning.
A person with a family or past medical history of skin cancer should avoid indoor tanning.
“Contradiction: This product is contraindicated for use on persons under the age of 18 years.”
“Contradiction: This product must not be used if skin lesions or open wounds are present.”
“Warning: This product should not be used on those who have had skin cancer or have a family history of skin cancer.”
“Warning: Persons repeatedly exposed to UV radiation should be regularly evaluated for skin cancer.”
-
DHA is listed in the Food, Drug and Cosmetic Act (FD&C Act) as a color additive for use in imparting color to the human body. However, its use in cosmetics - including sunless “tanning” application- is restricted to external application. According to CFR, “externally applied” cosmetics are those “applied only to external parts of the body and not to the lips or any body surface covered by mucous membrane” (21 CFR 70.3v). In addition, no color additive may be used in cosmetics intended for use in the area of the eye unless the color additive is specifically for such use (21 CFR 50.5a). CFR defines “area of the eye” as follows:
“The area enclosed within the circumference of the supra-ORBITAL RIDGE, including the eyebrow, the skin below the eyebrow, the eyelids and the eyelashes, and conjunctiva sac of the eye, the eyeball, and the soft areolar tissue that lies within the perimeter of the infra-orbitalridge” (21 CFR 70.3s). Because the FDA has not specifically tested or reviewed DHA exposure for other than external use, it recommends that users take measures to protect exposure to the eyes, lips, mucous membranes, and prevent inhalation. In accordance with these guidelines, we recommend the following:
Like most cosmetics, avoid exposure to the eyes, as well as the immediate area surrounding the eyes.
Avoid exposure to the lips and other parts of the body covered by mucous membrane; this can be accomplished by using a barrier product such as a lip balm.
Follow the manufactures breathing instructions to avoid inhaling or ingesting the sunless product. Nose plugs are also recommended.
-
In accordance with state law, all individuals using tanning services are required to wear approved eye protection and use appropriate tanning lotion. These measures ensure your safety and enhance your tanning results. Eyewear and a variety of lotions can be purchased at the front desk. If you do not have approved eyewear, you will be required to purchase a new pair before your session.
Sunless Services Policy
-
It is recommended that red light facial sessions be limited to one - 20 minute session per 24 hours.
As with all topically applied skincare products, use caution when applying products in the eye area. In the event that contact with the eye occurs, flush with cool water.
Not intended for children, pregnant women, or individuals with light sensitive conditions: The safety of this technology for use by clients with light-sensitive conditions has not been confirmed. An alternative treatment is recommended for these clients.
Eyewear during red light: The frequency of light wave emitted by the red light device is within the visible light spectrum and poses no threat of retinal burn or any other eye injury. Due to the brightness and possible red light sensitivity, it is recommended that approved eyewear is worn during each session. Some clients with extreme sensitivity to bright light and choose not to use eyewear may experience slight discomfort including a mild headache.
Photosensitivity: certain medications and substances can cause a reaction in the skin when exposed to light. May be caused by certain perfumes or plants; metabolic disorders such as Porphyria and other light induced rashes (not recommended for clients with this condition); autoimmune disease, such as Lupus Erythematosus; and albinism. A list of these substances is posted in this facility for your review.
-
Conditions requiring physician’s authorization: clients with any of the following conditions are required to provide documented medical approval prior to your first heat therapy session: heart/respiratory problems, high blood pressure, kidney disorders, nervous conditions, open lesions, skin cysts, or shellfish allergies.
Photosensitivity: certain medications and substances can cause a reaction in the skin when exposed to light. May be caused by certain perfumes or plants; metabolic disorders such as Porphyria and other light induced rashes (not recommended for clients with this condition); autoimmune disease, such as Lupus Erythematosus; and albinism. A list of these substances is posted in this facility for your review.
Customers that wear contact lenses should be aware that heat and ventilation wind may dry out lenses and it is recommended to remove prior to session.
-
It is recommended the Hydration Station sessions be limited to one session per 24 hour period.
Water intake: clients are advised to drink 16oz of water both immediately before and after each heat therapy session to prevent dehydration and enhance skin results.
Not intended for children, pregnant, or nursing women, or individuals with heat sensitive conditions. An alternative treatment is recommended for these clients.
Conditions requiring physicians authorization: clients with any of the following conditions are required to provide documented medical approval prior to your first heat therapy session: heart/respiratory issues, high blood pressure, kidney disorders, nervous conditions, open lesions, and skin cysts.
-
Not intended for children, pregnant, or nursing women, or individuals with heat sensitive conditions. An alternative treatment is recommended for these clients.
It is not recommended to use Infrared Services if you have any of the following conditions: active cancer, epilepsy, broken bones, slipped disc, infectious skin conditions, low blood pressure, open skin abrasions, pregnant or breastfeeding, inflamed areas, or varicose veins.
You should consult your physician if you have a pacemaker or are taking certain medications including: diuretics, beta blockers, barbiturates, anticholinergic and some over the counter drugs such as antihistamines.
Far infrared heat is not advisable if you are pregnant, suffer from high blood pressure, cardiac arrest, have a history of dizziness, fainting spells, narcolepsy, seizures or if you are under the influence of medications and/or alcohol.
-
It is recommended that these sessions be limited to one session per 24 hour period.
Not intended for children or pregnant women: An alternative treatment is recommended.
Conditions requiring physicians authorization: clients with any of the following conditions are required to provide documented medical approval prior to using this service: cardiac disease, swelling, inflammation, phlebitis, thrombosis, broken bones or fractures, varicose veins, hematoma, HIV, cancer, severe/acute back pain, or fever.
Anyone suffering from one or more of the following conditions upon which heat or massage have an adverse effect should receive physician approval prior to use.
-
It is recommended 3 sessions be performed within a 24 hour period, ideally consecutively, to achieve best results. This treatment will only allow white enamel, not fillings or crowns. This treatment cannot be used if you are pregnant, have gum disease, open cavities, or an allergy to peroxide or aloe vera.
I understand that results will vary and that my teeth will never be whiter than what my genes naturally allow. The results of this treatment are not intended to be permanent and repeat touch up treatment may be necessary.
If gel comes in contact with gum tissue or lips, it may cause inflammation or whitening of these areas which usually will reverse within 30 minutes. May also cause a tingling sensation.
Some people can experience tooth sensitivity during the first 24 hours after treatment.
Some individuals may develop white spots due to calcium deposits that occur in the teeth naturally. These are not caused by the gel. The product will make this more visible but the appearance is temporary and should diminish over time.
After the treatment, it is natural for the color to regress over time. This is usually gradual, but can be accelerated by exposing teeth to various staining agents, such as coffee, tea, tobacco, red wine, dark sodas, etc. It is recommended that you should not eat or drink anything other than water for 60 minutes after the treatment. It is recommended to stay away from staining agents for 24 hours for maximum results.
Individuals who are pregnant or lactating, had braces removed within the last 6 months, under the age of 14, and/or have silver fillings in or near the front upper or lower 8 teeth should not use this device. Piercings or other metal objects within the oral cavity should be removed before treatment or they may be damaged or turn black. Any sharp pain in a particular tooth during the treatment should be stopped and a dentist should be consulted.